Sr Experience Strategist , Operations

Core responsibilities:

• Define and maintain a clear vision for the customer/partner experience from installation through ongoing engagement, advocating for simplicity and consistency across all touchpoints.
• Diagnose customer journeys and workflows to identify friction points and root causes across teams, tools, and processes.
• Drive cross-functional alignment between Product, Operations, and Customer teams on priorities, tradeoffs, and experience standards.
• Shape solutions and drive implementation of processes and systems, including hands-on work with CRM, automation workflows, and AI-enabled tools.

This role contributes to modernizing the electric grid through deployment of solar and battery storage, building virtual power plants at scale to create a more resilient and sustainable energy future.

Required skills and experience:

• Strong systems thinker with ability to simplify complexity and work at both strategic and detailed levels.
• Analytical talent to identify patterns and root causes from structured and unstructured data.
• Experience in design thinking, service design, or experience strategy.
• Technical fluency and hands-on experience with CRM, automation tools, and AI technologies.
• Comfortable driving ambiguous, cross-functional work with strong facilitation and communication skills.

Competitive salaries, equity ownership, performance bonuses, flexible work environment, collaborative team culture, and opportunities for growth and impact in transforming energy infrastructure.

Haven Energy modernizes the electric grid through deployment and aggregation of solar and battery storage, building virtual power plants at scale through partnerships with utilities, non-profits, and government agencies to create a more resilient and sustainable energy future.