Application Guide

How to Apply for Sr Experience Strategist , Operations

at Haven Energy

🏢 About Haven Energy

Haven Energy is uniquely positioned at the intersection of climate technology and energy infrastructure, specifically focused on accelerating solar and storage deployment to build a more resilient electric grid. Unlike traditional solar companies, they emphasize creating systemic stability through customer and partner experiences, making this role critical to their mission-driven approach.

About This Role

As a Sr Experience Strategist in Operations, you'll be responsible for diagnosing customer journeys from installation through ongoing engagement, identifying friction points across teams and tools, and driving implementation of CRM systems and AI-enabled workflows. This role directly impacts Haven Energy's ability to scale solar deployment efficiently while maintaining exceptional customer and partner experiences.

💡 A Day in the Life

A typical day might involve analyzing customer journey data to identify installation workflow bottlenecks, collaborating with Product and Operations teams to prioritize system improvements, and hands-on work configuring CRM automation rules or AI tools to streamline partner communications. You'll balance strategic vision-setting with tactical implementation of experience improvements across Haven Energy's ecosystem.

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Interview Prep

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🎯 Who Haven Energy Is Looking For

  • A systems thinker who can simplify complex solar/storage installation workflows and translate them into clear customer experience standards
  • Someone with hands-on technical experience implementing CRM systems and automation tools in a B2B or B2C energy/tech environment
  • An analytical problem-solver who can identify root causes from both structured data (metrics) and unstructured data (customer feedback)
  • A cross-functional driver comfortable navigating ambiguity between Product, Operations, and Customer teams to align priorities

📝 Tips for Applying to Haven Energy

1

Highlight specific experience with solar/energy industry customer journeys or similar complex installation/service workflows

2

Demonstrate how you've used CRM systems (like Salesforce) and automation tools to improve operational efficiency in past roles

3

Include metrics showing how you've reduced customer friction points or improved cross-functional alignment in previous positions

4

Showcase projects where you worked with AI-enabled tools to enhance customer or partner experiences

5

Tailor your resume to show both strategic vision-setting AND hands-on implementation experience with operations systems

✉️ What to Emphasize in Your Cover Letter

['Your experience designing customer/partner experiences for complex installation or service delivery processes', 'Specific examples of driving cross-functional alignment between operations, product, and customer teams', 'Technical fluency with CRM systems and automation workflows in a scaling environment', 'How your approach to experience strategy supports climate resilience and grid stability goals']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Haven Energy's specific approach to solar and storage deployment versus traditional solar companies
  • → Current challenges in residential/commercial solar installation workflows and customer experience
  • → The role of distributed energy resources in creating climate-resilient electric grids
  • → CRM and automation tools commonly used in solar/energy tech companies

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would diagnose friction points in Haven Energy's solar installation customer journey
2 Describe a time you had to drive alignment between Product, Operations, and Customer teams on competing priorities
3 What metrics would you track to measure success in improving partner experience for solar installers?
4 How have you implemented AI tools to enhance customer or operational workflows in previous roles?
5 How would you balance simplicity and consistency across touchpoints while managing complex solar/storage deployments?
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⚠️ Common Mistakes to Avoid

  • Focusing only on UX/UI design without demonstrating operations and systems implementation experience
  • Generic customer experience examples not tied to complex installation/service delivery processes
  • Lack of specific examples working with CRM systems and automation tools in a technical capacity

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Haven Energy!

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