Program Specialist

• Manage client issue tracking systems, triaging and routing concerns to internal stakeholders.
• Proactively monitor data dashboards and analytics tools to identify program issues before they impact clients.
• Interpret technical configuration documentation and conduct field verification to validate program implementation.
• Provide data-driven recommendations and manage client documentation from creation to approval.

This role directly improves urban transit efficiency and street safety by ensuring accurate implementation of computer vision-based enforcement systems, reducing congestion and emissions.

• 3+ years in customer service, analysis, project management, or client relations.
• Proficiency in Microsoft Office Suite or Google Suite.
• Strong analytical skills with experience interpreting technical documentation and data visualization tools.
• Excellent communication skills and ability to build positive relationships.

Compensation and benefits not specified in the posting.

Hayden AI harnesses computer vision to transform transit systems and government agencies, accelerating transit, enhancing street safety, and driving sustainability.