Specialist, Donor Care

• Oversee day-to-day entry and processing of constituent and donor data into CRM with high accuracy.
• Lead training and management of external vendor partners and outsourced customer service agents.
• Manage data entry, importing, and processing of donor information and gift batches, ensuring accuracy and timely completion.
• Assist with tracking and distribution of funds to chapters, and lead process improvements for donor care functions.

This role ensures accurate and efficient processing of donor data and gifts, directly supporting the mission to grant life-changing wishes to children with critical illnesses.

• Bachelor’s degree or equivalent experience in a related field required.
• 2+ years of experience, with 1-2 years in a non-profit environment preferred.
• Strong experience with Microsoft Excel and Salesforce NPSP required.
• Exceptional customer service, organizational, and communication skills; ability to handle confidential information.

Comprehensive benefits effective day 1 including medical, vision, dental, wellness; HSA/FSA options; HRA fully funded by employer; short/long term disability and life insurance; 401(k) with 5% match after one year; student loan forgiveness eligibility; laptop and monitor provided. Time off includes 15 days PTO, 10 sick days, 11 paid holidays, 2 volunteer days after one year, 2 personal days, parental leave. Salary range: $51,171 - $54,000 USD.