Customer Success Associate

As a Customer Success Associate, you will be responsible for overall customer satisfaction. Your role focuses on:

• Minimizing churn through proactive engagement and support
• Identifying and capturing opportunities for account growth
• Converting customers into strong external references
• Managing one primary key account across multiple service locations

This role contributes to the global energy transition by ensuring customer success with solar power technology, helping accelerate the adoption of clean energy solutions worldwide.

Key qualifications and requirements:

• Minimum 5+ years of relevant experience
• High school diploma
• Ability to drive overall customer satisfaction and long-term success
• Experience with customer advocacy and cross-functional collaboration

Nextpower offers a comprehensive benefits package including:

• Health care coverage, dental and vision
• 401(K) participation with company matching
• Company paid holidays with unlimited paid time off
• Generous discretionary company bonuses
• Life and disability protection
• Potential stock compensation for certain positions
• Annual salary range: $55,000 - $70,000 (Applicable to California)

Nextpower is driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale solar power plants, building the foundation for the world's next generation of clean energy infrastructure.