Customer Experience (CX) Engagement Manager

• Design and launch usage-driven email and in-app campaigns to increase feature awareness and platform adoption.
• Develop and maintain comprehensive customer journey maps to optimize key touchpoints.
• Analyze product usage and campaign engagement metrics to deliver targeted user communications.
• Partner with Customer Success, Product, and Marketing to build user-centric workflows and advocate for product adoption.

This role directly shapes how users interact with Workiva's platform, driving customer value realization and turning users into Workiva Champions, ultimately helping organizations navigate uncertainty and maintain trust.

• 6+ years of experience in Customer Experience or Customer Marketing, or equivalent professional experience.
• Bachelor’s degree in Business, Communication, Marketing, or a related field (or equivalent practical experience).
• Proven experience in customer journey mapping and scaled (1:many) digital engagement.
• Strong analytical skills with the ability to translate data into actionable insights.

Salary range in the US: $93,000.00 - $149,000.00. Discretionary bonus typically paid annually. Restricted Stock Units granted at time of hire. 401(k) match and comprehensive employee benefits package.

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Its AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation.