VP of Customer Experience

• Lead global Support, Enablement, Community, and Digital Engagement teams to shape a unified, digital-first customer experience.
• Drive operational excellence in customer support, expand self-service and AI-assisted workflows, and partner with Product and Engineering on escalations.
• Oversee customer and field enablement, digital experience strategy, online community programs, and customer communications.
• Define and operationalize a unified CX operating model, leveraging analytics and customer feedback to drive continuous improvement.

This role creates positive change by ensuring customers receive exceptional, efficient support and education, enabling them to maximize value from Workiva's platform, which helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny.

• 15+ years of experience in Customer Experience, Support, Enablement, or related SaaS leadership roles.
• Proven success running large-scale, multi-channel support organizations and/or digital CX programs.
• Deep expertise in customer education, learning design, field readiness, online communities, and customer communications.
• Strong operational acumen with ability to build scalable processes and systems; highly empathetic leader with cross-functional influence.

Salary range in the US: $231,800.00 - $301,200.00. Discretionary bonus typically paid annually, Restricted Stock Units at hire, 401(k) match, and comprehensive employee benefits package.

Workiva is an AI-powered platform that unifies finance, risk, and sustainability on a single secure foundation, helping complex organizations bring confidence, control, and a competitive edge to their operations.