Application Guide
How to Apply for VP of Customer Experience
at Workiva
🏢 About Workiva
Workiva is a leader in integrated ESG reporting, helping organizations streamline climate impact and compliance. The company is uniquely positioned at the intersection of technology and sustainability, offering a mission-driven culture and remote-first flexibility.
About This Role
As VP of Customer Experience, you'll lead global teams to create a unified, digital-first CX model, driving operational excellence in support, enablement, and community. Your work will directly impact customer retention and satisfaction while scaling AI-assisted workflows.
💡 A Day in the Life
Mornings might involve reviewing CX metrics and meeting with global support leads to address escalations. Afternoons could be spent with Product on roadmap alignment or with Marketing on customer communications strategy, ending with a cross-functional workshop on AI-assisted workflows.
🚀 Application Tools
🎯 Who Workiva Is Looking For
- 15+ years in SaaS leadership, with a track record of scaling multi-channel support and digital CX programs.
- Deep expertise in customer education, learning design, and online communities, not just support.
- Operationally savvy, able to build scalable processes and leverage analytics for continuous improvement.
- Empathetic leader with cross-functional influence, comfortable partnering with Product and Engineering.
📝 Tips for Applying to Workiva
Highlight specific metrics from past CX transformations (e.g., reduced time-to-resolution, increased self-service adoption).
Showcase experience with AI-assisted workflows or chatbot implementation in customer support.
Emphasize any background in ESG or sustainability, even if tangential, to align with Workiva's mission.
Tailor your resume to mention 'digital-first' strategy and unified CX operating model experience.
In your cover letter, reference Workiva's recent ESG reporting innovations to show genuine interest.
✉️ What to Emphasize in Your Cover Letter
['Your vision for integrating support, enablement, and community into a seamless digital-first experience.', 'Proven ability to drive operational excellence and scale processes in a SaaS environment.', 'Leadership philosophy centered on empathy and cross-functional collaboration.', 'Specific examples of leveraging customer feedback and analytics to improve outcomes.']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Read Workiva's latest ESG report and understand their product suite (e.g., Workiva Carbon, ESG Assurance).
- → Study their current customer community and support offerings (e.g., Workiva Community, Knowledge Base).
- → Review recent news about Workiva's partnerships or acquisitions in the ESG space.
- → Look at Glassdoor reviews to understand company culture and employee sentiment on CX.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Using generic CX language without tying it to ESG or sustainability context.
- Focusing only on support operations without addressing enablement, community, or digital strategy.
- Not demonstrating data-driven decision-making or familiarity with analytics tools (e.g., Tableau, Gainsight).
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!