Salesforce Business Anlyst

• Gather, analyze, and document business requirements from stakeholders, translating them into detailed functional specifications for Salesforce implementations and enhancements.
• Conduct gap analysis between current business processes and Salesforce capabilities, identifying opportunities for optimization and improvement.
• Design and recommend effective Salesforce solutions including configuration, custom objects, workflows, validation rules, and reports/dashboards.
• Collaborate with developers and project managers throughout the SDLC, create test plans, and provide end-user training.

This role enables Hitachi Digital to optimize its Salesforce ecosystem, driving digital transformation that creates real-world impact for customers and society through improved business processes and technology solutions.

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
• Minimum 3+ years of experience as a Salesforce Business Analyst.
• Proven experience with Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
• Salesforce Administrator Certification (ADM 201) required; additional certifications preferred.

Industry-leading benefits, support, and services for holistic health and wellbeing. Flexible working arrangements. Inclusive culture with equal opportunity employment.

Hitachi Digital is the fastest growing division of Hitachi Group, driving digital transformation through comprehensive services spanning the entire digital lifecycle, integrating domain knowledge and digital capabilities to make real-world impact for customers and society.