Partnership Manager

• Own and grow a portfolio of merchant and platform partnerships, with full accountability for performance, retention, and revenue outcomes.
• Serve as the primary relationship owner, building and maintaining strong partner relationships and acting as a trusted advisor.
• Analyze performance data to drive improvements in key metrics such as order volume, reliability, and partner satisfaction.
• Lead issue resolution, manage escalations, and drive cross-functional initiatives to improve processes and partner experience.

This role helps scale robotic delivery services, reducing congestion and emissions from traditional delivery vehicles while making deliveries more accessible to people and supporting local businesses.

• 5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems.
• Demonstrated track record of managing and growing client relationships.
• Strong communication and interpersonal skills with the ability to build trust quickly.
• Experience using CRM systems and basic data analysis tools.

Compensation and benefits not specified in the posting.

Serve Robotics is reimagining urban delivery with sidewalk robots, aiming to take deliveries off congested streets, make them more accessible, and benefit local businesses. The company operates in multiple US cities and is scaling its commercial delivery fleet.