How to apply for Partner Success Manager

About Via Transporation

Via Transportation is a global leader in redefining public mobility, partnering with cities to deploy efficient, affordable, and sustainable transportation networks powered by cutting-edge software. Working here means directly impacting how millions move, blending tech innovation with real-world urban challenges in a fast-paced, mission-driven environment.

About the role

As a Partner Success Manager, you’ll be the strategic liaison between Via and city/agency executives, ensuring the success of advanced transportation systems in partner cities. You’ll drive revenue growth through contract renewals and expansions while using data to optimize service performance, making this role pivotal to Via’s mission and bottom line.

A typical day

A typical day might involve analyzing performance dashboards for a partner city, preparing a data-driven presentation for a meeting with city executives, and negotiating contract terms for a service expansion. You’ll balance proactive strategy with reactive problem-solving, all while maintaining strong relationships with multiple stakeholders.

Who Via Transporation is looking for

• 4+ years in consulting, consultative customer success, or high-growth client-facing roles, with a track record of managing executive relationships.
• Entrepreneurial mindset with the ability to navigate politically sensitive situations calmly and build trust with city leadership.
• Quantitatively savvy—comfortable analyzing complex datasets and translating numbers into actionable service improvements.
• Self-starter who is reliable, motivated, and thrives in a fast-paced, autonomous environment.

Tips for this application

• Highlight experience with city or agency stakeholders—Via’s partners are often government entities, so show you understand public-sector dynamics.
• Quantify your impact in past roles: e.g., 'Increased contract renewal rate by X%' or 'Grew account revenue by $Y through data-driven recommendations.'
• Demonstrate familiarity with transportation or mobility trends; mention specific Via projects or city partnerships in your application.
• Emphasize your ability to handle complex negotiations—provide examples of multi-year contracts or high-stakes renewals you’ve led.
• Show you’re data-savvy by referencing tools (SQL, Tableau, etc.) and how you’ve used data to influence client decisions.

What to cover in your cover letter

['Your experience managing executive-level relationships in complex, politically sensitive environments (e.g., city agencies, large enterprises).', 'A concrete example of how you used data to drive service improvements or revenue growth for a client.', 'Your ability to negotiate multi-year contracts and expand partnerships, with measurable results.', 'Why Via’s mission to transform public transportation resonates with you personally and professionally.']

Research before applying

• Via’s specific partnerships in New York City and other major markets—understand the scope and unique challenges of each.
• Recent news or press releases about Via’s expansions, funding, or new product launches to show you’re up-to-date.
• The competitive landscape of urban mobility (e.g., Uber, Lyft, public transit agencies) and how Via differentiates itself.
• Via’s company culture and values—look at their careers page, LinkedIn, and employee reviews to align your answers.

Likely interview topics

Based on the job description, expect questions about:

• How would you handle a situation where a city partner is dissatisfied with service performance despite data showing improvements?
• Walk us through a time you used data to identify an opportunity for revenue growth within an existing partnership.
• Describe your approach to negotiating a complex contract renewal with multiple stakeholders.
• How do you stay calm and effective when facing politically sensitive challenges with a partner?
• What metrics would you track to measure the success of a Via partner city, and how would you act on them?

Common mistakes to avoid

• Being too generic about 'customer success' without tailoring to Via’s B2G (business-to-government) context.
• Failing to demonstrate quantitative skills or data-driven decision-making in your examples.
• Showing discomfort with ambiguity or political complexity—Via needs someone who thrives in these situations.