Manager, AV Incident Management

• Lead and continuously improve the incident management process across all AV operational sites, ensuring consistent, high-quality response to incidents of all severities.
• Enable and support regulatory incident reporting, including NHTSA Standing General Order requirements and applicable state-level reporting, ensuring accurate and timely submissions.
• Develop and maintain incident response standards, escalation frameworks, and operational protocols in alignment with May Mobility's safety case and risk management approach.
• Design and lead a tiered incident response team structure that scales effectively with fleet growth, balancing full-time and contract resources to maintain coverage and quality.

This role ensures the safe and responsible deployment of autonomous vehicles, directly contributing to safer roads, reduced congestion, and greener urban spaces by maintaining a credible safety case and regulatory compliance.

• 7+ years of experience in incident management, safety operations, or crisis management within an autonomous vehicle, aviation, rail, or similarly regulated industry.
• Direct experience owning regulatory incident reporting to federal or state transportation authorities.
• Demonstrated experience designing and implementing escalation structures and on-call coverage models for 24/7 operations.
• Proven track record working across Safety, Engineering, Legal, and Operations functions at a senior level.

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans.
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
• Rich retirement benefits, including an immediately vested employer safe harbor match.
• Generous paid parental leave as well as a phased return to work.
• Flexible vacation policy in addition to paid company holidays.
• Total Wellness Program providing numerous resources for overall wellbeing.
• Salary range: $150,000 - $225,000 USD.

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles powered by innovative Multi-Policy Decision Making (MPDM) technology, providing value to communities by bridging public transit gaps and moving people safely and efficiently.