Application Guide

How to Apply for Manager, AV Incident Management

at May Mobility

🏢 About May Mobility

May Mobility is a leader in autonomous vehicle technology, focusing on low-speed, shared electric shuttles designed for safe, sustainable urban transportation. Unlike many AV companies, they prioritize community integration and safety, with a strong emphasis on regulatory compliance and public trust. Working here means contributing to a mission-driven team that values transparency and innovation in making autonomous mobility accessible and eco-friendly.

About This Role

This role is critical to ensuring May Mobility's autonomous vehicles operate safely and in compliance with federal and state regulations. As Manager of AV Incident Management, you will design and lead the incident response framework across all operational sites, directly impacting public safety and the company's reputation. Your work will enable seamless collaboration between Safety, Engineering, Legal, and Operations teams, making you a key driver of May Mobility's safety culture.

💡 A Day in the Life

A typical day might start with a morning standup with the incident response team to review overnight incidents and ongoing investigations. You'd then analyze incident data to identify trends, update protocols, and prepare a regulatory report for a recent event. Afternoon could involve a cross-functional meeting with Engineering and Legal to align on an escalation framework for a new site, followed by reviewing on-call schedules to ensure 24/7 coverage as the fleet expands.

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🎯 Who May Mobility Is Looking For

  • A seasoned incident management professional with 7+ years in a regulated industry (AV, aviation, rail) who understands the nuances of reporting to NHTSA and state authorities.
  • Someone who has designed and implemented tiered response structures and on-call coverage models for 24/7 operations, scaling with fleet growth.
  • A cross-functional leader who can work effectively with Safety, Engineering, Legal, and Operations teams to align incident response with the company's safety case.
  • Detail-oriented and process-driven, with a track record of continuously improving incident management standards and protocols.

📝 Tips for Applying to May Mobility

1

In your resume, explicitly highlight your experience with NHTSA Standing General Order reporting and any state-level AV incident reporting you've handled.

2

Quantify your impact: e.g., 'Reduced incident response time by X%' or 'Managed Y incidents per month across Z sites'.

3

Showcase your role in designing escalation frameworks and on-call models; include specific examples of how you balanced full-time and contract resources.

4

Tailor your cover letter to emphasize your understanding of May Mobility's safety case and how you've contributed to risk management in previous roles.

5

Research May Mobility's specific AV technology (low-speed shuttles) and mention how your incident management approach adapts to their operational context.

✉️ What to Emphasize in Your Cover Letter

['Your hands-on experience with regulatory incident reporting to federal and state authorities, especially NHTSA.', "How you've designed and implemented tiered incident response teams that scale with fleet growth.", 'Your ability to collaborate across Safety, Engineering, Legal, and Operations to ensure consistent incident management.', "Your commitment to continuous improvement and how you've applied it to enhance incident response standards."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read May Mobility's public safety reports and any NHTSA filings they've made to understand their current incident reporting practices.
  • → Familiarize yourself with the NHTSA Standing General Order for AVs and any state-specific regulations where May Mobility operates (e.g., Michigan, California).
  • → Learn about May Mobility's safety case framework and risk management approach, which is central to their operations.
  • → Check recent news about May Mobility's expansions or partnerships to understand their fleet growth trajectory.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you had to report an incident to a regulatory body under tight deadlines. How did you ensure accuracy and timeliness?
2 How would you design a tiered incident response structure for a fleet of autonomous shuttles operating in multiple cities?
3 Tell us about a conflict between Safety and Engineering teams during an incident investigation. How did you resolve it?
4 What metrics do you use to measure the effectiveness of an incident management process?
5 How do you stay current with evolving AV regulations, and how would you adapt May Mobility's processes accordingly?
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⚠️ Common Mistakes to Avoid

  • Not emphasizing your experience with regulatory reporting – this is a key requirement and should be front and center.
  • Focusing only on technical incident management without showing cross-functional collaboration skills.
  • Providing vague examples of process improvements without concrete metrics or outcomes.
  • Ignoring the unique aspects of autonomous vehicle operations (e.g., remote monitoring, low-speed environments) in your responses.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to May Mobility!

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