Lead UX/UI Designer (Fixed Term Contract)

The Role

We’re looking for a Lead UX/UI Designer to shape world‑class user experiences across multiple delivery channels. This senior individual contributor role owns complex, cross‑functional design initiatives and sets the bar for visual craft, interaction design, and evidence‑based decision‑making.

You will own the CX roadmap based on customer feedback distilled by user research.

You’ll partner closely with product managers, engineers, data teams and stakeholders across the business, helping drive both immediate improvements and long‑term strategic UX evolution.

What you’ll do

Design Leadership & Strategy

• Lead end‑to‑end design for complex product initiatives—from discovery to delivery—spanning multiple channels and customer segments.
• Translate ambiguous problem spaces into clear hypotheses, design directions and high‑impact solutions.
• Champion evidence‑based design, shaping research questions, success metrics, and measurement plans.

Design Delivery

• Produce user flows, information architecture, wireframes, high‑fidelity UI and interactive prototypes using Figma at an expert level.
• Facilitate complex stakeholder alignment with clear rationale, storytelling, and structured communication (workshops, Looms, walkthroughs).
• Ensure your work meets the highest standards of craft, accessibility, and usability.

Mentorship & Team Support

• Provide informal leadership, direction and feedback to junior/mid designers—uplifting quality, consistency, and design maturity.
• Conduct design critiques, share best practices, and coach others on systems thinking and UX fundamentals.

Data‑Driven Design

• Partner with PMs, engineers and data analysts to define success events and measurable UX outcomes.
• Use analytics tools (Heap or similar) to validate assumptions and inform iteration.

Design System & UI Standards

• Extend and refine our design system with scalable, accessible components, tokens and patterns.
• Create documentation that ensures clarity and consistency across teams.
• Identify opportunities for convergence across products to improve coherence and efficiency.

Research & Customer Insight

• Partner with researchers or independently run lean testing, including usability studies, concept validation, and rapid experiments.
• Translate insights into actionable design decisions and iterate based on feedback.

Collaboration & Quality

• Work closely with engineering throughout the build process, providing support, spec clarity, and QA collaboration to maintain design integrity.
• Maintain organised, well‑structured Figma files with clear naming, notes and versioning hygiene.

The Role

We’re looking for a Lead UX/UI Designer to shape world‑class user experiences across multiple delivery channels. This senior individual contributor role owns complex, cross‑functional design initiatives and sets the bar for visual craft, interaction design, and evidence‑based decision‑making.

You will own the CX roadmap based on customer feedback distilled by user research.

You’ll partner closely with product managers, engineers, data teams and stakeholders across the business, helping drive both immediate improvements and long‑term strategic UX evolution.

What you’ll do

Design Leadership & Strategy

• Lead end‑to‑end design for complex product initiatives—from discovery to delivery—spanning multiple channels and customer segments.
• Translate ambiguous problem spaces into clear hypotheses, design directions and high‑impact solutions.
• Champion evidence‑based design, shaping research questions, success metrics, and measurement plans.

Design Delivery

• Produce user flows, information architecture, wireframes, high‑fidelity UI and interactive prototypes using Figma at an expert level.
• Facilitate complex stakeholder alignment with clear rationale, storytelling, and structured communication (workshops, Looms, walkthroughs).
• Ensure your work meets the highest standards of craft, accessibility, and usability.

Mentorship & Team Support

• Provide informal leadership, direction and feedback to junior/mid designers—uplifting quality, consistency, and design maturity.
• Conduct design critiques, share best practices, and coach others on systems thinking and UX fundamentals.

Data‑Driven Design

• Partner with PMs, engineers and data analysts to define success events and measurable UX outcomes.
• Use analytics tools (Heap or similar) to validate assumptions and inform iteration.

Design System & UI Standards

• Extend and refine our design system with scalable, accessible components, tokens and patterns.
• Create documentation that ensures clarity and consistency across teams.
• Identify opportunities for convergence across products to improve coherence and efficiency.

Research & Customer Insight

• Partner with researchers or independently run lean testing, including usability studies, concept validation, and rapid experiments.
• Translate insights into actionable design decisions and iterate based on feedback.

Collaboration & Quality

• Work closely with engineering throughout the build process, providing support, spec clarity, and QA collaboration to maintain design integrity.
• Maintain organised, well‑structured Figma files with clear naming, notes and versioning hygiene.

Empowering strategic decisions with market insights and networking in volatile, opaque markets.