Lead Specialist, Customer Success - Energy Trading

• Build and nurture strategic relationships with short-term, real-time focused clients (e.g., traders, risk teams, and market analysts).
• Plan and execute Quarterly Business Reviews (QBRs) and develop customer success plans, emphasizing actionable outcomes and ROI.
• Create and maintain customer playbooks tailored to real-time trading workflows and responsive data needs.
• Facilitate client onboarding and live training sessions to ensure users integrate insights into their workflows.

This role helps energy traders, risk managers, and analysts unlock value from Wood Mackenzie's tools and data, enabling them to identify risk sooner, spot opportunities faster, and recalibrate strategy with confidence, thereby shaping global energy markets.

• Deep experience engaging with the trading community, especially within oil, gas, and power markets.
• Strong knowledge of real-time and short-term energy markets, data use cases, and volatility drivers.
• Proven track record with QBRs, success planning, and developing scalable playbooks for complex customer profiles.
• Exceptional relationship-building skills and effective communication, both oral and written.

Join an industry-leading team delivering insights that shape global energy markets. Advance your career in a fast-evolving, impactful space. Be part of a supportive culture that values autonomy, collaboration, and innovation.

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape, guiding the decisions of the world's most influential energy producers, utilities companies, financial institutions and governments.