Director of Client Success

• Lead, mentor, and scale a team of 3+ Senior Client Success Managers, fostering a culture of feedback and high performance.
• Design and optimize CS infrastructure including business reviews, mutual success plans, and client health scoring models.
• Own a small portfolio of strategic accounts, driving adoption, retention, and executive-level engagements.

This role directly supports progressive political campaigns and nonprofit organizations by ensuring they effectively use technology to mobilize voters and drive social change, amplifying the impact of democratic and progressive movements.

• 5+ years of Client Success or Account Management experience in a SaaS or digital technology environment.
• Proven people management experience leading teams of 3+ individuals with active coaching.
• Deep experience building or iterating on Mutual Success Plans, customer journey maps, and business review frameworks.
• Data-informed strategist proficient in product usage analytics and health metrics.

$160,000 yearly salary (base), discretionary bonus, 401k matching up to 6%, 24 days paid vacation, 16 weeks paid parental leave, fully-paid medical/dental/vision insurance, remote work with home office stipend, $2,000 professional development stipend, and more.