Head of Service Academy - NAM

• Translate training and capability strategy into regional programs aligned with service operations and workforce needs
• Develop and manage a training roadmap that supports service delivery, technical capability, and operational readiness
• Oversee development and delivery of technical, digital, and safety-focused training programs
• Partner with service, engineering, and commercial teams to identify capability gaps and prioritize learning initiatives

This role ensures service teams are prepared to deliver consistent, high-quality outcomes across the lifecycle of grid assets, directly contributing to the reliability, safety, and performance of power systems.

• Bachelor’s degree in a relevant field such as engineering, business, or learning and development
• Experience in technical training, service operations, or workforce capability development within industrial or energy environments
• Experience designing and delivering structured training programs across multiple formats (in-person, virtual, or blended learning)
• Experience working with cross-functional teams in service, engineering, or project-based environments

Competitive health and retirement benefits, paid leave, flexible work arrangements, access to learning platforms and career development programs, opportunities to work on innovative technologies.

Hitachi Energy is a global technology company that advances a sustainable energy future for all, serving customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain.