Head of Employee Engagement + Capability

• Lead the Communication, Working Life and Wellbeing Programme across the Customer Service Directorate, ensuring employees are connected to SPEN’s purpose and supported to perform at their best.
• Shape clear, engaging internal communications that bring strategy to life using storytelling to build pride, trust and understanding.
• Own the governance of skills and training across the Directorate, designing accreditation structures, capability frameworks and training governance for workforce development and succession planning.
• Champion employee voice, embed engagement into business planning, and use insight and data to improve employee experience while balancing wellbeing with a high-performance culture.

This role directly shapes the culture, capability and performance of the Customer Service workforce, ensuring employees are engaged and equipped to deliver a safe, reliable electricity network for communities, supporting the transition to Net Zero.

• Experienced leader in employee engagement, internal communications or organisational development with a proven track record of leading large-scale engagement and capability programmes in complex environments.
• Strong influencing skills and a passion for people-centred leadership, with the ability to translate strategy into meaningful employee experiences.
• Experience in skills governance, accreditation frameworks and workforce capability planning.
• Confidence to challenge, innovate and lead cultural change.

Salary: £55,200 - £69,000 per annum + annual bonus (up to 15%) + single cover healthcare. Benefits include: 36 days annual leave, holiday purchase scheme, share schemes, payroll giving and charity matched funding, technology vouchers, electric vehicle schemes, cycle to work scheme, public transport season ticket loans, healthcare options (dental, private medical, health cash plan, health assessments), life assurance (4x salary), financial wellbeing support, and shopping/leisure/restaurant/gym discounts.

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy, committed to generating all energy from renewable resources and investing over £6m every working day to create the energy infrastructure of the future.