Application Guide

How to Apply for Head of Employee Engagement + Capability

at Iberdrola

🏢 About Iberdrola

Iberdrola is a global leader in clean energy, driving America's transition to sustainable power with a strong commitment to ethical practices. With a focus on innovation and people, the company offers a purpose-driven environment where your work directly contributes to a greener future.

About This Role

This role leads employee engagement and capability across SPEN's Customer Service Directorate, ensuring teams are connected to the company's purpose and equipped with the skills to excel. You'll shape internal communications, governance of training, and employee voice initiatives, directly impacting workforce performance and culture.

💡 A Day in the Life

Your day might start with a meeting with the Customer Service leadership team to align on upcoming engagement initiatives, followed by reviewing employee feedback data to identify trends. After lunch, you could lead a workshop on designing a new capability framework, then draft a story-driven internal comms piece to launch a wellbeing programme.

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🎯 Who Iberdrola Is Looking For

  • Proven leader with 8+ years in employee engagement, internal comms, or organisational development, ideally in a large, complex organization (e.g., energy, utilities, or regulated industry).
  • Track record of delivering large-scale engagement and capability programmes, including designing accreditation structures and training governance.
  • Strong influencing and storytelling skills, able to translate strategy into compelling narratives that build pride and trust.
  • Data-driven with experience using employee insights to improve experience while balancing wellbeing with high performance.

📝 Tips for Applying to Iberdrola

1

Highlight specific examples of leading engagement programmes in complex, multi-site environments—mention scale (e.g., number of employees, locations).

2

Showcase experience with skills governance: describe any accreditation frameworks, capability matrices, or training governance you've designed.

3

Emphasize your use of storytelling in internal comms—provide a concrete example where your narrative improved employee connection to company purpose.

4

Tailor your CV to reflect SPEN's purpose and values (e.g., sustainability, ethical practices) by linking your achievements to these themes.

5

Quantify results: e.g., 'Increased employee engagement scores by X%' or 'Reduced training gaps by Y% through new governance.'

✉️ What to Emphasize in Your Cover Letter

["Your passion for people-centred leadership and how it aligns with SPEN's commitment to employee wellbeing and high performance.", 'Specific examples of leading capability programmes that improved workforce development and succession planning.', 'Your ability to balance employee voice with business strategy, using data to drive decisions.', "Why you're drawn to Iberdrola's clean energy mission and how you can help connect employees to that purpose."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read Iberdrola's latest sustainability report and SPEN's purpose statement to understand their strategic priorities.
  • → Look into SPEN's current employee engagement scores or any recent surveys (if publicly available) to identify potential focus areas.
  • → Research Iberdrola's approach to workforce development and any existing capability frameworks in the energy sector.
  • → Familiarize yourself with SPEN's Customer Service Directorate structure and key challenges in the UK energy market.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you design and implement a skills governance framework for a large, dispersed workforce?
2 Describe a time you used storytelling to engage employees during a major change initiative.
3 How do you measure the impact of employee engagement programmes and balance wellbeing with performance?
4 Tell us about a time you influenced senior leaders to adopt a new engagement or capability strategy.
5 How would you ensure employee voice is embedded in business planning across the Customer Service Directorate?
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⚠️ Common Mistakes to Avoid

  • Being too generic: avoid vague statements like 'I love engaging employees'—use specific, quantified examples.
  • Ignoring the governance aspect: many candidates focus on engagement but downplay skills governance; show equal strength in both.
  • Not connecting to the company's purpose: failing to mention clean energy or ethical practices can seem tone-deaf for this role.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Iberdrola!

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