Fraud and compliance investigations support Global

Background and context

Tiko (formerly Triggerise) uses its digital platform to encourage young women and adolescent girls (primarily ages 15–24) to make positive health choices. Through nudges—including reminders, discounts, in-person and digital follow-ups, and reward points—Tiko enables users to access healthy products, services, and entrepreneurial opportunities. Reward points cover or subsidize sexual and reproductive health (SRH) products and services, eliminating cost barriers for users.

Tiko operates in Kenya, Uganda, Ethiopia, South Africa, Nigeria, and Burkina Faso. To ensure integrity across operations, Tiko is seeking qualified investigative firms to conduct desktop reviews and field investigations regarding staff and third-party misconduct, including fraud, compliance breaches, bribery, and corruption. Bidders may apply for one or multiple target markets based on demonstrated delivery capacity.

Geographic Scope

• Kenya: Nairobi, Mombasa, Kisumu, Machakos, Nakuru, Migori, Kilifi, Homa Bay, Bungoma, Nyamira, Kisii, Busia, Kakamega
• Uganda: Kampala, Wakiso
• Ethiopia: Addis Ababa, Hawassa
• South Africa: City of Johannesburg, Ekurhuleni, Tshwane
• Nigeria: Abuja FCT, Nasarawa State
• Burkina Faso: Ouagadougou, Bobo-Dioulasso

Firms may apply for one or more markets where they can demonstrate ability to deliver the assignments.

Scope of Work

The firm shall be required to adequately understand our operations and the roles of the different actors on the platform. The firm will therefore collect evidence of misconduct or fraud and other ad-hoc checks to support fraud and compliance risk management activities. Investigations must adhere to strict SLAs: 72 hours for desktop reviews and 1 week for field investigations.

Key Investigative Tasks:

Desktop Reviews: Analyze automated risk flags assigned to the firm, assess flag validity, and provide actionable recommendations.

Targeted Investigations: Execute discreet or scheduled misconduct and fraud investigations across platform actors.

Evidence Collection: Conduct surveillance, interviews, electronic evidence reviews, document examinations, and third-party checks.

Data Verification: Perform on-site facility data verification procedures during investigations as required.

Reporting: Formulate Factual Findings Reports incorporating field observations, operational insights, and actionable risk management recommendations.

TECHNICAL REQUIREMENTS

Bidders must demonstrate the following qualifications:

• Sector Expertise: Proven experience in fraud risk management and investigations within relevant sectors (such as non-profit/NGO, financial, health, or insurance), leveraging technology for operational efficiency.
• Team Capacity and Readiness: Qualified investigation team capable of managing multiple concurrent matters effectively.
• Key Personnel CVs: Resumes of proposed staff and core management, highlighting direct experience in fraud risk matters.
• References: Details of at least three (3) clients serviced for similar assignments, including contact person, designation, contact number, service scope, and engagement length.
• Legal & Regulatory Compliance: Proof of firm registration in the application country and full compliance with local tax, privacy, data protection, legal, and ethical standards.

EVALUATION CRITERIA

Proposals will be evaluated in two parts. The experience, technical proposal and financial quotation shall bear 70% of the total marks while the references and financial capacity shall bear 30% of the total marks.

• Proposals should be clear about the relevant skills, experience and capacity of the participant, in respect of this particular SoW.
• Proposals must contain the details of the proposed approach to be adopted in order to deliver the service in accordance with the SoW.
• Proposals should clearly indicate whether or not bid participants have the capacity to meet the requirements of the SoW.
• Proposal should clearly indicate compliance with the appropriate data protection, privacy, legal, social, tax and ethical issues applicable to the country applid for
• Must be a registered firm in the country where they seek to provide the services.
• A firm can bid for one or more markets depending on capacity.

Functionality evaluation criteria

Description

• Experience, Skills and Ability of Service Provider
• Past experience in similar work of this nature.
• Team member experience (accompanied by brief CV's).
• Ability of the bidder to fulfill Tiko’s requirements.

Weight : 30

Description

• Technical Approach and Execution Plan
• Proposals must contain the details of the proposed approach to be adopted in order to deliver the service in accordance with the SOW.

Weight : 30

Description

• Financial quotation
• Proposals should clearly indicate whether or not bid participants have the financial capacity to meet the requirements of the TOR based on the previous value of similar works done e.g. by sharing copies of recent audited financial statements.

Weight :10

Description

• References
• Did the bidder submit at least three relevant and contactable clients that were serviced

Weight :10

Description

• Capacity
• Proposals should clearly indicate whether or not bid participants have the capacity to meet the requirements of the SoW.

Weight: 20

Total Weight: 100