Director, Strategic Delivery & Customer Engagement

• Lead cross-functional execution and customer outcomes, ensuring successful delivery of complex initiatives while driving customer satisfaction, retention, and long-term value.
• Build and maintain strong relationships with customers and internal stakeholders, serving as a primary point of escalation and advocacy.
• Oversee program, project, and operational leadership including planning, delivery, risk management, and continuous improvement.
• Lead, coach, and develop a high-performing team, fostering accountability and engagement.

This role drives customer satisfaction and retention for Hitachi Energy's sustainable energy solutions, contributing to the global transition to clean energy and operational excellence.

• Bachelor’s degree in Business, Engineering, or a related field with 12+ years of relevant experience.
• Significant experience in customer-facing leadership, project/program management, or operational leadership roles.
• Prior people-management experience leading experienced professionals is required.
• Strong ability to manage complexity, ambiguity, and competing priorities across multiple stakeholders.

Remote work opportunity. Full-time position. Compensation details not specified.

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all, serving customers in the utility, industry, and infrastructure sectors.