Director of Product, Customer Experience

• Define and drive product strategy across the customer experience — dispatch, performance, settlement, metering and hardware data, and the financial experience.
• Lead and grow a team of product managers as a player-coach, fostering a culture of extreme ownership, rapid velocity, and customer obsession.
• Build a customer experience that scales, turning a historically high-touch, service-led relationship into a product customers can self-serve.
• Collaborate cross-functionally with market platform PM team, engineering, design, energy markets, GTM, and executive leadership to prioritize, build, and ship impactful solutions.

This role directly contributes to making electricity more sustainable and reliable by enabling customers to participate in electricity markets, reducing reliance on fossil fuels and promoting distributed energy resources.

• 10+ years in Product Management, with at least 3+ years leading and scaling PM teams in high-growth environments.
• Deep expertise in energy markets, specifically demand response, DER participation, energy storage, or grid services.
• Proven track record shipping customer-facing products at scale, ideally turning high-touch, data intensive, financially driven relationships into scalable, self-serve product experiences.
• Player-coach orientation, fluency turning economic complexity into trust, and a track record of bringing AI into how product teams work.

Voltus is a fully remote company. Compensation details not specified. Benefits include working with a mission-driven team focused on sustainability and innovation.

Voltus is the leading platform connecting distributed energy resources to electricity markets, delivering less expensive, more reliable, and more sustainable electricity. They enable commercial and industrial customers to generate cash by maximizing the value of their flexible load, distributed generation, energy storage, energy efficiency, and electric vehicle resources.