Director, Field Service Delivery

• Translate high-level corporate and 1-3 year service delivery strategies into concrete, actionable field-level execution plans that support long-term scalability.
• Own the 'Golden Triangle' of service delivery: Speed (reduced cycle times), Cost (optimized job costing and efficiency), and Quality (high first-time fix rates and code compliance).
• Directly manage, mentor, and hold accountable Dispatch Operations Leaders and partner fulfillment support teams.
• Coordinate service delivery across multiple channels, managing the balance, alignment, and resource allocation between internal Direct Technician workforce and partner networks.

This role ensures that solar and energy storage systems are maintained reliably and efficiently, accelerating the transition to renewable energy and reducing carbon emissions.

• 7-10 years of progressive leadership experience in Field Service, Service Delivery, or Technical Operations, with a track record of managing distributed, multi-channel dispatch or fulfillment networks.
• Proven success in operational scale, specifically managing service delivery through the transition from third-party fulfillment to blended internal employee dispatch models.
• Strong Operational Fluency in Dispatch & Routing: Practical experience with Resource Optimization and the implementation/utilization of modern Field Service Management (FSM) platforms.
• Financial Management: Experience managing operational budgets, tracking unit-level economics, and driving cost-efficiencies in labor and logistics.

We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off. We offer 12 weeks of paid parental leave to all FTE employees after 1 year, and four-week paid sabbatical leave after four years. We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee.

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries, building a more sustainable future through passionate teams, innovative technology, and amazing customer experience. They are a certified B Corp headquartered in Seattle, WA.