Development Operations Associate

Position Title: Development Operations Associate Position Location: Candidates are welcome to apply from across the U.S. Those that are near the Popular Democracy office in DC may be asked to work from the office one or two days/week if necessary. Applicants outside of this area may be required to travel to the Popular Democracy office occasionally. Popular Democracy is seeking a Development Operations Associate. This is a non-exempt position. About Popular Democracy: Popular Democracy works to promote equity, opportunity, and a dynamic democracy in partnership with innovative base-building organizations, organizing networks and alliances, and progressive unions across the country. We work with nearly 50 affiliates across 30+ states, Puerto Rico, and DC to build the strength and capacity of democratic organizations that envision and advance a pro-worker, pro-immigrant, racial and economic justice agenda. We are a rapidly-expanding, changing organization that partners with organizations across the country to build political power and win tangible victories that improve the lives of low-wage workers, immigrants, and communities of color. About the Position: We are seeking a Development Operations Associate to support and coordinate the work of the Development Team. This position is responsible for developing and continuously improving all fundraising and development operations, with a focus on maintaining donor data systems. The Development Operations Associate will work across the Institutional Giving and Donor Organizing programs as well as with other Popular Democracy teams as needed. It is expected that the Development Operations Associate will travel and attend in-person meetings and events, including staff and team retreats, when necessary. We estimate that candidates will have about 5 years of relevant experience, but our review of candidates for this role will focus on whether they can fill the needs of the position, not years of experience. The Development Operations Associate will report to the Director of Institutional Giving. Primary Responsibilities: The Development Operations Associate will: Manage gift-processing and revenue-tracking systems, ensuring timely, accurate, and compliant recording and acknowledgment of online and offline donations, including acknowledgment letters and recording donor pledges. Serve as a Salesforce resource for the development team by producing routine and customized reports, maintaining data integrity, conducting regular data audit cleanups, resolving duplicate or incomplete records, and supporting consistent data entry practices across Salesforce and EveryAction. Serve as the first point of contact for all donor inquiries by monitoring and responding to calls and emails, providing assistance, and escalating communication to the appropriate team member. Support donor cultivation and stewardship by maintaining accurate donor records, compiling biographical and prospect research, and capturing notes, next steps, and action items. Coordinate Development team operations, including maintaining the grants calendar, team calendars, shared folders, archives, meeting agendas, and action items, as well as supporting the planning of team retreats and other departmental activities. Manage and submit renewal applications related to charitable solicitation and corporate registrations. Provide support to the grant-seeking team, which may include conducting funder research, submitting application materials, and assisting with funder briefings or other donor-facing activities. Collaborate across Development and with Finance, Communications, Data, and other teams to advance fundraising priorities, maintain accurate information, and troubleshoot operational or data-related issues. Support fundraising on specific tasks. Travel to affiliates and events as assigned. Other related duties as needed and assigned. The Ideal Candidate Will Have: Knowledge of and experience with Salesforce and EveryAction; The ability to effectively communicate and interact with various audiences including but not limited to staff, institutional and individual donors, board members, vendors, and the public; Demonstrated experience balancing multiple projects and deadlines; A knack for recordkeeping and documentation, calendar management, and general organization; A customer service mindset; A demonstrated commitment to social, racial, and economic justice and a deep understanding of challenges facing low-wage workers, immigrant communities, communities of color, disabled people, LGBTQ+ folks, and people at the intersections of the above communities. Hiring Process: Candidates should expect to participate in two rounds of group interviews and a job simulation exercise. Final candidates will be asked to provide references.