CX Specialist (Italian & English speaker)

• Serve as the main point of contact for users and partners, providing outstanding customer service via email, chat, and phone.
• Answer inquiries through social media tools (Facebook, App Store, Play Store, Google Reviews).
• Handle priority situations with high care and proactively contact users and stores when necessary.
• Help build and implement processes to encourage sustainable lifestyles and act as a brand ambassador.

This role directly supports Too Good To Go's mission to fight food waste by providing excellent customer care that encourages and empowers users and partners to adopt sustainable behaviors, thereby reducing food waste and its environmental impact.

• Experience in Customer Service or Account Management.
• Full written and verbal proficiency in Italian and English.
• Based in Ontario, Canada.
• Experience with CRMs like Zendesk, Salesforce, Hubspot, or SAP.
• Team player with strong communication and conflict resolution skills.
• Detail-oriented and able to stay focused through repetitive tasks.

• Salary band: 48k - 50k CAD per annum.
• Fully remote position.
• Inclusive benefits with flexible working hours and generous vacation and wellness policies.
• Opportunity to work in a social impact company (certified B Corp).
• Strong team culture and professional development in a high-growth scale-up environment.

Too Good To Go is a certified B Corporation with a mission to inspire and empower everyone to fight food waste together. Through their marketplace app, they connect businesses with surplus food to consumers, and have saved over 500 million meals from going to waste.