Application Guide
How to Apply for CX Specialist (Italian & English speaker)
at Too Good To Go
🏢 About Too Good To Go
Too Good To Go is a mission-driven company dedicated to fighting food waste through its innovative app, connecting users with surplus food from local businesses. Working here means contributing to a meaningful environmental cause while being part of a fast-growing, international team. The company's remote-first culture and commitment to sustainability make it a unique and rewarding place to work.
About This Role
As a CX Specialist, you will be the frontline hero for Too Good To Go's community in Canada, ensuring users and partners have a seamless experience. Your interactions directly impact customer retention and brand loyalty, while also supporting the company's mission by helping users adopt sustainable habits. This role is perfect for a bilingual (Italian & English) customer service professional who thrives on problem-solving and making a difference.
💡 A Day in the Life
Your day starts by checking your inbox and social media channels for new inquiries, then prioritizing responses based on urgency. You'll spend a significant portion of the day crafting empathetic and accurate replies via email and chat, occasionally handling phone calls. You'll also collaborate with the team to update FAQs and improve processes, ensuring users get the best support possible.
🚀 Application Tools
🎯 Who Too Good To Go Is Looking For
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📝 Tips for Applying to Too Good To Go
Highlight your bilingual proficiency prominently in your resume and cover letter, and consider including a brief sample of your writing in both languages.
Emphasize any experience with CRM tools by mentioning specific systems you've used and how you leveraged them to improve customer satisfaction.
Showcase your passion for sustainability and food waste reduction by referencing Too Good To Go's mission in your application.
If you have experience handling social media customer service (Facebook, App Store, etc.), be sure to mention it, as it's a key part of the role.
Tailor your resume to demonstrate your ability to handle high-volume, repetitive tasks while maintaining quality and empathy.
✉️ What to Emphasize in Your Cover Letter
Express your genuine enthusiasm for Too Good To Go's mission and how you personally connect to reducing food waste. Highlight your bilingual skills and provide examples of how you've used them to assist customers effectively. Detail your customer service experience, especially any instances where you resolved complex issues or handled priority situations with care. Mention your familiarity with CRM tools and your ability to adapt to new systems quickly.
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Familiarize yourself with Too Good To Go's app and how it works, including the Surprise Bag concept.
- → Read about the company's impact stats and recent news to understand their growth and community engagement.
- → Check out their social media channels to see how they interact with users and handle feedback.
- → Learn about the food waste problem in Canada and how Too Good To Go is addressing it locally.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Don't submit a generic cover letter that doesn't mention Too Good To Go or the role's specific responsibilities.
- Avoid underestimating the importance of Italian language skills; ensure your proficiency is clearly demonstrated and certified if possible.
- Don't overlook the 'based in Ontario' requirement; if you're not in Ontario, state your willingness to relocate or confirm your remote location clearly.
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!
Ready to Apply?
Good luck with your application to Too Good To Go!