Customer Success Manager - GRC (Governance, Risk & Compliance)

• Drive customer adoption of Workiva solutions and ensure continuous ROI for customers.
• Consult on best practices, workflows, and conduct management business reviews.
• Develop multi-purpose relationships throughout customer organizations and identify risks within named accounts.
• Advocate for customers internally by providing feedback to Sales, Services, Marketing, Product, and Engineering teams.

This role helps organizations maximize their return on investment in the Workiva platform, enabling them to navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny, ultimately contributing to more transparent and accountable business practices.

• Undergraduate degree or equivalent combination of experience and education in a related field.
• 2 years of related experience in Customer Success, Customer Service, Account Management, or Sales.
• Experience supporting a SaaS application preferred.
• Strong communication and presentation skills with ability to deliver consultative recommendations.

Salary range in the US: $57,000.00 - $91,000.00. Discretionary bonus typically paid annually. Restricted Stock Units granted at time of hire. 401(k) match and comprehensive employee benefits package.

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations, unifying finance, risk, and sustainability on a single, secure foundation.