Customer Service and Rebate Processing Specialist

Core responsibilities:

• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered
• Provide basic troubleshooting and recommend solutions
• Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents
• Communicate effectively as part of team approach with other departments in servicing customers
• Provide customer service activities such as responding to emails and phone calls

This role supports Resource Innovations' mission to guide utilities through clean energy solutions, contributing to load flexibility, electrification, and carbon reduction to power environmental change.

Required qualifications:

• High school diploma or equivalency
• 6-12 months of related work experience in a call center environment
• Fluent in English
• Interest in sustainability and passionate about making a meaningful impact on the environment

Preferred skills:

• Fluent in Spanish
• Experience with various Microsoft programs, including Word, Excel, Access
• Strong attention to detail
• Strong organizational and prioritization skills and ability to multi-task
• Experience in a data entry processing and customer centric call center environment

Resource Innovations offers competitive salaries based on skills, experience and qualifications. The compensation range is $17-$21/hour. In addition to base pay, employees may be eligible for a discretionary annual bonus. Benefits include three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.

Resource Innovations is a women-led energy transformation firm focused on impact, building on expertise in energy efficiency and expanding clean energy solutions to guide utilities through complex challenges like load flexibility, electrification, and carbon reduction.