Customer Service Advisor - Energy (Remote UK)

• Make energy easy by helping customers understand bills, meters, and tariffs.
• Solve problems like billing queries, meter issues, and complex energy conundrums from start to finish.
• Handle end-to-end service including complaints, ensuring customers get the right help the first time.
• Treat every customer with warmth and kindness, going the extra mile.

By helping customers navigate energy bills and greener choices, you contribute to a more sustainable energy system and support those in vulnerable situations.

• Passion for great customer service and helping people.
• Ability to embrace change and learn new things quickly.
• Team player with no ego, supporting colleagues.
• Care about the planet and fighting climate change.

Salary: £26,300 per year. Perks include EV salary sacrifice, cycle-to-work scheme, share options, fully stocked kitchens, and weekly family dinner catch-ups.

Octopus Energy is an energy company dedicated to shaking up the industry, making energy better for customers and the planet, and fighting climate change.