Application Guide
How to Apply for Customer Service Advisor - Energy (Remote UK)
at Octopus Energy
🏢 About Octopus Energy
Octopus Energy is redefining the energy industry with a focus on transparency, AI-driven efficiency, and renewable energy. They are known for their innovative technology, excellent customer service, and commitment to fighting climate change. Working here means being part of a mission-driven company that values people and the planet.
About This Role
As a Customer Service Advisor, you'll be the friendly voice helping customers navigate bills, meters, and tariffs, solving problems from start to finish. This role is impactful because you directly contribute to making energy easy and building trust, while supporting Octopus's goal of a low-carbon future.
💡 A Day in the Life
You'll start your day by logging into the Kraken system, reviewing any handovers from the previous shift. Throughout the day, you'll handle a mix of live chats, emails, and phone calls, helping customers with billing questions, meter issues, and tariff queries. You'll collaborate with teammates on complex cases and end your shift by documenting any follow-ups needed.
🚀 Application Tools
🎯 Who Octopus Energy Is Looking For
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📝 Tips for Applying to Octopus Energy
Highlight any experience with complex problem-solving or handling end-to-end queries, especially in customer service.
Show your passion for sustainability—mention any eco-friendly habits or interest in renewable energy.
Demonstrate adaptability by giving examples of learning new systems or processes quickly.
Use warm, empathetic language in your application to reflect Octopus's 'no ego' culture.
Tailor your CV to emphasize soft skills like communication and teamwork over technical jargon.
✉️ What to Emphasize in Your Cover Letter
Emphasize your genuine passion for helping people and your alignment with Octopus's mission to fight climate change. Mention specific examples of solving problems end-to-end and working collaboratively. Show that you thrive in a fast-paced, changing environment and care about transparency and fairness.
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Read about Octopus's innovative tariff structures and their use of AI (e.g., Kraken platform).
- → Understand their commitment to renewable energy and carbon reduction targets.
- → Check out their customer reviews on Trustpilot or social media to see their service style.
- → Look into their company culture—they often blog about life at Octopus and their values.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Being too formal or robotic—Octopus values warmth and personality over corporate jargon.
- Focusing only on technical skills and ignoring the importance of empathy and teamwork.
- Not showing genuine interest in the company's mission—they want people who care about climate change.
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!
Ready to Apply?
Good luck with your application to Octopus Energy !