Customer Experience Manager

• Lead and manage the Customer Experience Team, ensuring motivation, engagement, and alignment with company goals.
• Identify and implement process improvements to enhance customer satisfaction and operational efficiency.
• Drive customer success through proactive engagement, onboarding, and long-term relationship building.
• Support revenue retention by identifying churn risks and coordinating corrective actions with Sales.

This role enhances customer satisfaction and loyalty, contributing to sustainable business growth and operational efficiency.

• Bachelor's degree in Business, Management, or a related field.
• 3-5 years of experience in customer success or customer experience management.
• Strong background in process improvement and project management.
• Excellent leadership and team management skills.

Compensation and benefits not specified in the posting. The Freudenberg Group is an equal opportunity employer committed to diversity and inclusion.

Freudenberg is a global technology group that provides innovative products and solutions to customers worldwide, with a focus on sealing, vibration control, and lubrication technologies.