Application Guide
How to Apply for Customer Experience Manager
at Freudenberg
🏢 About Freudenberg
Freudenberg is pioneering tailor-made emission-neutral energy systems for sustainable heavy-duty e-mobility, a niche yet rapidly growing sector. Working here means contributing directly to the green transition while being part of a company with a strong legacy in innovation and engineering excellence. The remote setup offers flexibility without sacrificing impact.
About This Role
As Customer Experience Manager, you'll lead a team dedicated to ensuring customers of Freudenberg's energy systems have seamless, positive interactions from onboarding through long-term support. Your work directly influences customer retention and revenue, making you a key player in the company's growth and reputation in the e-mobility market.
💡 A Day in the Life
Start with a team stand-up to align on priorities, then review customer health metrics and identify at-risk accounts. Mid-morning, you might lead a cross-functional meeting with Sales and Product to address a recurring customer issue. Afternoon involves one-on-one coaching with team members and drafting a process improvement proposal.
🚀 Application Tools
🎯 Who Freudenberg Is Looking For
- A leader with 3-5 years in customer success or CX management, preferably in B2B tech or clean energy sectors.
- Proven track record in process improvement and project management, with experience implementing systems that boost customer satisfaction.
- Strong team management skills, able to motivate a remote team and align them with company goals.
- Analytical mindset to identify churn risks and coordinate with Sales on corrective actions.
📝 Tips for Applying to Freudenberg
Highlight any experience with emission-neutral or sustainable energy systems in your resume, even if tangential.
Emphasize specific process improvements you've led, quantifying results (e.g., 'Reduced onboarding time by 20%').
Tailor your cover letter to show understanding of heavy-duty e-mobility challenges (e.g., fleet electrification, battery lifecycle).
Mention experience managing remote teams, as this role is fully remote.
Include examples of cross-functional collaboration with Sales to retain customers.
✉️ What to Emphasize in Your Cover Letter
["Your passion for sustainability and e-mobility, and how it aligns with Freudenberg's mission.", 'Specific examples of leading customer experience improvements that drove retention and satisfaction.', 'Your leadership style and experience managing remote teams effectively.', 'Understanding of the unique customer journey in heavy-duty e-mobility (e.g., long sales cycles, technical support needs).']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Understand Freudenberg's product line: tailor-made emission-neutral energy systems for heavy-duty vehicles (e.g., trucks, buses).
- → Learn about the heavy-duty e-mobility market: key players, challenges (range, charging infrastructure), and regulatory trends.
- → Read about Freudenberg's history and culture: founded in 1849, known for innovation and sustainability.
- → Check recent news or press releases about Freudenberg's e-mobility partnerships or projects.
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Failing to show specific interest in e-mobility or sustainability – generic applications get filtered out.
- Overlooking the remote team management aspect – don't just talk about team leadership; highlight remote-specific skills.
- Not quantifying achievements in customer retention or process improvement – vague claims won't stand out.
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!