Customer Experience Lead

• Provide day-to-day leadership, coaching, and operational guidance to the Customer Experience team.
• Serve as a subject matter expert, handling complex escalations and ensuring high-quality customer support across phone, email, chat, and SMS.
• Document interactions in Zendesk, identify process improvements, and collaborate with cross-functional teams to enhance the customer experience.

By leading a team that delivers exceptional service, this role helps make e-bike transportation more accessible and enjoyable, contributing to a shift toward sustainable mobility.

• Minimum 3 years of customer service experience in a call center, contact center, or retail environment.
• At least 1 year of hands-on bicycle maintenance or repair experience; e-bike experience preferred.
• Experience using Zendesk or similar customer support platform.
• Excellent communication, problem-solving, and organizational skills; proficiency with Microsoft Office or Google Workspace.

• Medical, Vision, Dental, Life Benefits
• 401K retirement plan
• Vacation, Sick Leave & Personal Day
• Training and Development
• Career Opportunity
• Employee Discounts on Bikes and Accessories

Aventon is an electric bicycle company passionate about creating high-quality, stylish, and affordable ebikes, aiming to revolutionize transportation and make it more accessible for everyone.