Account Delivery Manager - USA

• Own the customer relationship end-to-end, building deep understanding of their business model, technical environment and commercial goals.
• Run service delivery and operations, including incident and escalation management, onboarding, and operational reviews.
• Orchestrate specialists and translate customer needs into structured requirements, working with product, engineering, and solution teams.
• Advise on product use and adoption, surface customer feedback, and stay current on eMobility trends.

This role accelerates the adoption of electric vehicles by ensuring enterprise clients successfully deploy and operate EV charging infrastructure, directly contributing to the reduction of greenhouse gas emissions from transportation.

• 3+ years in a customer-facing role at a software company (Account Management, Technical Account Management, Customer Success, Service Delivery or similar). B2B SaaS or complex B2B products preferred.
• Solid technical fluency: ability to reason about software architecture, integrations and SaaS platforms, and translate between business and technical conversations.
• Strong project management and coordination skills, with experience driving cross-functional delivery against deadlines.
• Fluent written and spoken English.

• Flexible working hours
• Bonus day off for your birthday
• 5 additional vacation days per year after first year
• Social events and team buildings
• Medical insurance with generous coverage for you and your family
• Monthly shared-mobility allowance (Spark and GOeGO)
• EV week - a company electric car for personal use every 1-2 months

AMPECO is an innovative company in the electric vehicle charging infrastructure industry, providing a business-critical SaaS platform used by companies worldwide to manage their EV charging infrastructure, processes, and energy use.