How to apply for Werkstudent:in Customer Success (all genders)

About envelio

envelio builds intelligent grids for a sustainable future worldwide. The team has over 200 people from more than 20 nationalities. They describe themselves as down-to-earth, with coffee and mate drinkers, geek humor, and a ritual use of emojis.

About the role

As a working student in customer success, you support customer success managers on customer projects. You handle your own task packages in customer contact, including preparing information, documenting results, tracking next steps, and preparing customer-specific content. You also help with online trainings and webinars for new users of the envelio platform.

A typical day

A typical day might include preparing customer-specific content, documenting results from a customer call, and tracking next steps for an ongoing project. You could also support an experienced customer success manager during an online training or webinar for new platform users. The exact daily routine is not described, so ask about typical tasks and team setup in the interview.

Who envelio is looking for

• Enrolled student in Germany, available for a part-time working student role.
• Motivated to support customer success and work directly with customers in a structured, solution-oriented way.
• Comfortable preparing information, documenting results, and tracking next steps.
• Interested in helping deliver online trainings and webinars for new platform users.

Tips for this application

• Mention your enrollment status and how many hours per week you can work, since this is a working student role in Germany.
• Show interest in the energy transition and intelligent grids, because envelio's mission is to advance the Energiewende.
• Give examples of customer-facing work, such as supporting clients, preparing materials, or documenting outcomes.
• If you have experience with online trainings, webinars, or platform onboarding, describe it directly.
• Write in German if the job posting is in German, and use a direct, down-to-earth tone that matches envelio's described culture.

What to cover in your cover letter

['Why you want to support customer success at envelio specifically, not just any working student role.', 'Your ability to structure customer work: preparing information, documenting results, and tracking next steps.', 'Any experience with online trainings, webinars, or helping new users learn a platform.', 'Your motivation to contribute to the energy transition and intelligent grids.']

Research before applying

• Read envelio's website to understand what intelligent grids are and how the company supports the energy transition.
• Look up the envelio platform and what new users need to learn during onboarding or trainings.
• Check envelio's team page or LinkedIn to see the size and international mix of the company.
• Find out where the customer success team is based, since the role mentions Cologne but the location is listed as remote in Germany.

Likely interview topics

Based on the job description, expect questions about:

• How you would support a customer success manager on a customer project from start to finish.
• How you handle documenting results and tracking next steps when multiple tasks are open.
• Your experience with online trainings or webinars, or how you would prepare for one.
• What you know about envelio's mission and intelligent grids for the energy transition.
• How you work in a team with geek humor, emojis, and a down-to-earth culture.

Common mistakes to avoid

• Applying without showing any interest in the energy transition or envelio's mission.
• Writing a generic cover letter that does not mention customer success tasks like documentation, next steps, or trainings.
• Ignoring the German-language context of the job posting and company culture.