Technology Coordinator

Position Title Coordinator, Technology Position Type Full-time (Exempt) Reporting to Senior Manager, Technology Operations & Training Position Summary The Technology Coordinator helps TMF staff and external portal users get timely, reliable support from the Data and Technology team. This position manages daily intake of Help Desk requests, resolves routine Salesforce and software issues, supports reporting needs, and makes sure other requests are assigned, updated, and escalated appropriately. The ideal candidate is service-oriented, detail-focused, and comfortable learning new tools and processes. Reporting to the Senior Manager of Technology Operations & Training, this position helps maintain TMF's high standards for technology reliability and user experience. TMF will accept applications from anywhere in the continental United States, but there is a preference for candidates who live near a TMF office. About Travis Manion Foundation Travis Manion Foundation (TMF) unites communities to strengthen America's national character by empowering veterans and families of fallen to develop and lead future generations. In 2007, 1stLt Travis Manion was killed in Iraq while saving his wounded teammates. Travis' legacy lives on in the words he spoke before leaving for his final deployment, "If Not Me, Then Who..." Guided by this mantra, veterans continue their service, develop strong relationships with their communities, and thrive in their post-military lives by serving as character role models to youth. As a result, communities prosper and the character of our nation’s heroes lives on in the next generation. Duties and Responsibilities Responsibilities include but are not limited to the following: Help Desk Coordination and Support Serve as the first point of contact for internal Data and Technology Help Desk requests and external support requests related to TMF’s portals. Review incoming tickets, gather missing information, assess urgency and impact, and assign requests to the appropriate team member. Resolve routine requests and escalate issues that need specialized expertise or a management decision. Monitor open tickets, follow up with assigned team members, and keep requesters informed of progress. Maintain accurate ticket notes, statuses, and resolutions. Identify recurring issues and share trends with the Data and Technology team. Salesforce Administration, Reporting, and Data Support Provide routine Salesforce support to staff, including help with records and common user questions. Build and maintain Salesforce reports and dashboards that meet staff requests, and help users find and interpret the data they need. Investigate data and reporting issues, and escalate complex requests or proposed system changes. Complete assigned data updates, imports, duplicate reviews, and data quality checks using established procedures. Test approved Salesforce changes and document results. Assist with assigned Salesforce administration tasks and system projects under the direction of the Senior Manager. Software Support and User Access Troubleshoot common issues with Google Workspace, Dropbox, Airtable, Adobe, Zoom, and other systems used by TMF staff. Support staff onboarding and offboarding by setting up and removing system access according to established procedures. Help users understand system features, resolve routine access or usage issues, and identify when a request requires escalation. Coordinate with other Data and Technology team members on issues outside the Coordinator’s scope . IT Contracts and Licenses Maintain records for assigned IT contracts, software licenses, vendor contacts, and renewal dates. Monitor upcoming renewals and gather information about license usage and organizational needs. Bring contract, cost, and licensing questions to the appropriate manager for review. Documentation and Communication Maintain documentation for assigned processes and contribute to technology SOPs, troubleshooting resources, and the internal knowledge base. Communicate technical information and next steps clearly to staff and external portal users. Recommend improvements based on recurring support requests and user feedback. Qualifications Bachelor’s Degree (or previous military service) is preferred; minimum of 1 years’ experience with technical support, software support, customer support, or a related service role. Salesforce Administrator certification is required. Highly proficient with Windows and Google Workspace; familiarity with Slack, Airtable, Dropbox, Adobe, and Zoom. Excellent communicator with strong customer service and troubleshooting skills. Self-starter with strong interpersonal skills; initiative-driven while still an effective, collaborative team member. Stays focused and efficient under pressure and in a changing environment. Detail-oriented, with a consistent approach to documentation and follow-up. Some additional preferred but not required qualifications: Experience with ticketing systems and remote support tools. Basic understanding of networking, security, and system administration concepts. Experience supporting nonprofit or distributed teams. Energetic, flexible, and proactive with dedication to the mission of Travis Manion Foundation and a passion for service and community development. Military service and or connected to the U.S. military is a plus, but not required. Must have their own car in working condition and a valid driver’s license. Proof of automobile insurance is required. TMF does reimburse for mileage when a personal vehicle is used for business travel. 3 to 5 trips per year to support TMF programming and events, including staff training during the first week of March. Compensation For the past eight years, Travis Manion Foundation has been recognized as a “Best Nonprofit to Work For” by the Nonprofit Times. The pay for this position is $50k and is based on the candidate’s work experience, skills, and abilities. TMF offers a benefits package, which includes medical and dental, short-term disability, long-term disability, life and participation in our 401(k) program, to name a few. In addition, we have an attractive PTO policy along with holidays and paid parental leave. Equal Opportunity Employer TMF is committed to an environment in which all individuals are treated with respect, dignity and equal opportunity without discrimination or harassment on the basis of race, color, religion/creed, sex, sexual orientation, national origin, ancestry, ethnicity, gender or gender identity, age, genetic information, marital and partnership status, familial status, alienage or citizenship status, handicap, disability or perceived disability, pregnancy, arrest or conviction record, consumer credit status, unemployment status, caregiver status, victim of domestic violence, sexual violence or stalking, military and veteran status and any other category protected by federal, state, city and local laws. At TMF, one of our main priorities is to create an inclusive culture where all forms of diversity are seen as real value for our leaders, staff, board, members and those we serve. Many of the greatest ideas come from a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive environment. Application Procedure Qualified candidates should submit a resume and a cover letter (with salary requirements) describing their background as it relates to the position description. Applications will be accepted on a rolling basis until a final candidate is selected. Submit all information via email to [email protected]. *No phone calls or faxes. Due to the volume of applications, TMF cannot notify applicants of the status of their applications unless an interview is requested.