Technical Resource Center Analyst

• Respond to and resolve technical support requests via phone, email, and ticketing system.
• Provide initial diagnosis and troubleshooting for hardware, software, network, and application issues.
• Document all support interactions and assist with user account management.

This role ensures that Hitachi employees have reliable technical support, enabling them to focus on their work and contribute to the company's mission of turning organizations into data-driven leaders that positively impact industries and society.

• High school diploma or equivalent; Associate's or Bachelor's degree in IT or related field preferred.
• 1-2 years of experience in technical support or help desk role.
• Strong understanding of Windows OS and Microsoft Office Suite.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).

Industry-leading benefits, support, and services for holistic health and wellbeing. Flexible work arrangements (role and location dependent). Equal opportunity employer.

Hitachi Vantara is the data foundation trusted by the world's innovators, providing resilient, high-performance data infrastructure to help businesses automate, optimize, and innovate. They are a global team committed to co-creating meaningful solutions that make a positive impact on industries and society.