How to apply for Technical Operations Manager, Commercial

About Omnidian

Omnidian is a certified B Corp and Series C tech-enabled service company that provides performance assurance for distributed solar and energy storage assets. They combine advanced monitoring technology with human expertise to ensure optimal system performance, helping accelerate the transition to sustainable energy. Working here means joining a mission-driven team dedicated to innovation and exceptional customer experience in the clean energy sector.

About the role

As a Technical Operations Manager, Commercial, you will be the primary technical point of contact for assigned clients, ensuring the optimal performance of their solar PV and energy storage portfolios. You'll collaborate with Portfolio Managers and the Commercial Operations Team to handle asset onboarding, performance management, and reporting. This role is crucial for delivering exceptional client experiences and driving operational excellence in renewable energy.

A typical day

You might start your day reviewing performance alerts from monitoring systems, then hop on a call with a client to explain a recent issue and outline a solution. Later, you'll collaborate with Portfolio Managers to update asset onboarding documents and analyze data to optimize system performance. Throughout, you'll balance technical troubleshooting with client communication, all while working remotely.

Who Omnidian is looking for

• 3-5 years of experience as a commercial solar technician or installer, with a strong understanding of PV and energy storage systems.
• Proven ability to manage client relationships and communicate technical concepts to non-technical stakeholders.
• Familiarity with performance monitoring platforms and data analysis for solar assets.
• Self-motivated and able to thrive in a remote, autonomous work environment while collaborating effectively with cross-functional teams.

Tips for this application

• Highlight your hands-on experience with commercial solar installations and any troubleshooting or maintenance work you've done.
• Emphasize any client-facing roles where you explained technical issues or provided performance updates to customers.
• Show familiarity with Omnidian's monitoring technology by researching their platform and mentioning how your skills align.
• Demonstrate your ability to work remotely by citing previous remote work or self-management successes.
• Tailor your resume to include keywords from the job description like 'asset onboarding,' 'performance management,' and 'distributed portfolio.'

What to cover in your cover letter

["Your passion for renewable energy and alignment with Omnidian's mission as a B Corp.", 'Specific examples of managing commercial solar assets and improving their performance.', 'Your experience being a primary technical contact for clients and ensuring their satisfaction.', "How you've used data and monitoring tools to diagnose and resolve performance issues."]

Research before applying

• Learn about Omnidian's specific monitoring technology and how it differentiates from competitors.
• Understand the concept of 'performance assurance' and why it's critical for distributed solar assets.
• Research Omnidian's recent Series C funding and their growth plans in the commercial sector.
• Explore the B Corp certification and what it means for Omnidian's culture and operations.

Likely interview topics

Based on the job description, expect questions about:

• Describe a time you diagnosed and resolved a complex performance issue in a commercial solar system.
• How do you prioritize and manage multiple client portfolios remotely?
• Explain how you would onboard a new commercial solar asset and ensure a smooth transition.
• What experience do you have with energy storage systems and how do you monitor their performance?
• How would you handle a client who is unhappy with system performance and demands immediate action?

Common mistakes to avoid

• Focusing only on technical skills without demonstrating client management or communication abilities.
• Ignoring the remote aspect and not showing how you stay productive and connected in a remote environment.
• Using generic language about renewable energy without tying it to Omnidian's specific mission and services.