Strategy & Operations Principal, Partner Operations

Core responsibilities:

• Own and manage the end-to-end operating strategy of Via's service on behalf of our partner
• Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation
• Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience
• Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners
• Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action
• Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

This role contributes to transforming transportation around the world, from changing individual daily commutes to reducing humanity's collective environmental footprint through innovative transit solutions.

Required qualifications:

• Strategic leader with 6-10 years of experience leading complex operations
• Bachelor's degree required
• Independent self-starter who thrives in fast-paced environments with high responsibility
• Savvy and tactful communicator who finds the right tone in every situation
• Strong analytical thinker who uses data to guide strategy
• Experienced and exceptional leader with extensive experience leading teams
• Flexible and adaptable to rapid change
• Effective at managing multiple tasks simultaneously with strong delegation and prioritization skills
• Creative problem solver who doesn't accept the status quo

Compensation and benefits:

• Salary range: $130,000 - $165,000 per year
• Final salary determined by experience, knowledge, and skills
• Salary does not include equity or variable pay where applicable
• Generous and comprehensive benefits package including free medical plans and 401K matching

Via is using technology to transform transportation around the world, with goals ranging from changing individual daily commutes to reducing humanity's collective environmental footprint.