Technology & Engineering
Full-time
Service Desk Analyst
Protera
Posted
May 06, 2026
Location
USA
Type
Full-time
Mission
What you will drive
- Manage the full lifecycle of incidents and service requests received from customers.
- Coordinate incident investigation and resolution by communicating with the appropriate L1, L2, and L3 support teams.
- Follow all Service Desk policies and procedures while working in a shift-based environment.
Impact
The difference you'll make
This role ensures smooth and effective communication between internal teams and external customers, directly supporting the reliable operation of SAP-centric organizations that rely on Protera's cloud services.
Profile
What makes you a great fit
- Excellent verbal and written communication skills in English.
- Strong attention to detail and ability to multitask, prioritize, and work independently.
- Effective problem-solving and troubleshooting capabilities.
- Knowledge of end device troubleshooting and server equipment installation.
Benefits
What's in it for you
- Competitive salary package
- Comprehensive health and dental insurance
- Professional development opportunities
- Collaborative and supportive work environment
- Unlimited PTO
About
Inside Protera
Protera Technologies is an SAP Certified Global Total IT Outsourcing Provider specializing in SAP-centric organizations, pioneering the operation of SAP in the cloud on Microsoft Azure and AWS.