How to apply for Senior Support Engineer I

About Afresh Technologies

Afresh builds an AI platform for the fresh food supply chain, used by grocers like Albertsons, Meijer, and Wakefern. The company reports 70% revenue growth in 2025 and prevented over 200 million pounds of food waste last year. It is a remote-first US company with enterprise-grade solutions live in over 10% of the US grocery market.

About the role

As a Senior Support Engineer I, you will provide technical support for Afresh's AI-driven grocery platform. You will troubleshoot issues across store floor and distribution center operations, where the platform orchestrates billions of decisions. This role directly supports the company's goal of reducing food waste at scale.

A typical day

A typical day might involve responding to support tickets from grocery partners, debugging issues in the Afresh platform, and collaborating with engineering teams to resolve complex problems. You would also document solutions and communicate updates to customers. The specific daily routine is not detailed in the job posting, so ask about team structure and ticket volume during interviews.

Who Afresh Technologies is looking for

• Has experience supporting enterprise software, ideally in supply chain, grocery, or retail tech.
• Can debug complex, high-volatility systems and explain technical issues to non-technical users.
• Is comfortable working remotely and collaborating with cross-functional teams across time zones.
• Shows interest in Afresh's mission to reduce food waste through AI for fresh food.

Tips for this application

• In your resume, highlight any support experience with enterprise SaaS or platforms that handle large-scale, real-time decisions.
• Mention specific examples of troubleshooting in high-volatility environments, such as retail or supply chain, to match Afresh's focus.
• Reference Afresh's partners (Albertsons, Meijer, Wakefern) or its food waste reduction metric in your cover letter to show you understand the business.
• Since the role is remote, note your ability to work independently and communicate clearly in written form.
• Check Afresh's website or LinkedIn for recent news about their 6 enterprise solutions and 70% growth, and connect your support skills to that scale.

What to cover in your cover letter

['Your experience supporting enterprise software in environments with high variability, like fresh food or retail.', 'How you have handled technical escalations and worked with engineering or product teams to resolve issues.', "Your interest in Afresh's specific mission to reduce food waste and how support work contributes to that.", 'Concrete examples of improving support processes or documentation for complex platforms.']

Research before applying

• Read Afresh's blog or press releases about their AI for fresh food and the 200 million pounds of food waste prevented.
• Look up the specific challenges grocers face with fresh inventory, such as spoilage and demand volatility.
• Check LinkedIn profiles of current Afresh support engineers to understand the team structure and typical backgrounds.
• Explore Afresh's partnerships with Albertsons, Meijer, and Wakefern to see how the platform is used in practice.

Likely interview topics

Based on the job description, expect questions about:

• How you would troubleshoot a data discrepancy in a grocery ordering system that affects multiple stores.
• Your approach to prioritizing support tickets when multiple enterprise customers report issues at once.
• A time you explained a complex technical problem to a non-technical stakeholder.
• What you know about Afresh's platform and how support engineers fit into the company's growth.
• How you stay current with AI or supply chain technology trends relevant to fresh food.

Common mistakes to avoid

• Applying without mentioning any experience in enterprise support or supply chain tech.
• Writing a generic cover letter that does not reference Afresh's mission or specific metrics like 70% growth.
• Failing to show how you work remotely or communicate asynchronously, since the role is remote.