Senior Product Support Specialist

• Provide 1st and 2nd line technical support for LIMS application, including diagnosing and resolving technical issues.
• Design, write, and debug scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform.
• Maintain documentation of issues, solutions, and procedures; collaborate with IT teams to escalate and resolve complex problems.
• Route tickets to correct queues, track status, and escalate unresolved tickets; support 1st level support of applications.

This role ensures the reliability and efficiency of laboratory information management systems, enabling Eurofins to deliver accurate and timely testing services that support global health, food safety, and environmental protection.

• Professional experience in software support or IT helpdesk roles.
• Proficiency in VBScript, SQL (MSSQL, T-SQL), and ticketing tools (BMC Remedy/ServiceNow).
• Strong knowledge of Windows environments, networking fundamentals, and ITIL practices.
• Excellent problem-solving, communication, and debugging skills; ability to work independently and manage multiple tasks.

Compensation and benefits not specified in the job posting.

Eurofins is a global leader in testing and laboratory services, providing analytical testing and support to industries including food, environment, pharmaceuticals, and clinical diagnostics.