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Senior Product Support specialist
Eurofins
- Location
- Bengaluru, KA, IN
- Type
- Full-time
- Area
- Other Impact Areas
- Posted
- Sep 15, 2025
Job description
Core responsibilities:
- Provide Level 2 support for Microsoft Dynamics 365 CRM applications, including diagnosis, investigation, and resolution of issues
- Implement key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing and Customer Voice modules)
- Handle user access management and data management requests (importation, update, migration)
- Contribute to knowledge base development and provide training to Super Users on application usage
The difference you'll make
This role ensures the smooth operation, maintenance, and support of D365 CRM applications and integrations across Eurofins companies, enabling efficient customer service and business operations.
What makes you a great fit
Required skills and experience:
- 5-7 years of experience in application support or related IT domain
- Deep expertise in Microsoft Dynamics 365 CRM with focus on Sales and Customer Service modules
- Excellent analytical, problem-solving, and communication skills
- Experience working with cross-functional teams across geographies
Benefits
No benefits, compensation, or perks information provided in the job posting.
About Eurofins
No information about the organization's mission and work provided in the job posting.