How to apply for Senior Partner Success Manager

About Via Transporation

Via builds software that helps cities and transit agencies run efficient, affordable, and sustainable transportation networks. The company works on problems that affect daily commutes and environmental impact at scale. This role supports partners across the Central US market, so you would work directly on how transit services operate in real communities.

About the role

As a Senior Partner Success Manager, you are the main point of contact for partner leadership and key stakeholders across a portfolio of transportation services. You own renewals, contract expansion, and upsells, and you also advocate internally for new products and capabilities that help partners grow. The role combines relationship management with revenue growth and strategic guidance on operations, go-to-market, and product issues.

A typical day

A typical day could include calls with partner leadership to review service performance and discuss renewal or expansion plans, internal meetings with product or operations teams to push for partner needs, and work on proposals or negotiations. Because the role is remote-first and covers the Central US, you would manage your schedule across time zones and likely travel to partner sites when needed.

Who Via Transporation is looking for

• Has experience managing a portfolio of partner or customer accounts, including renewals and contract expansion.
• Can negotiate with senior stakeholders and grow business year over year.
• Is comfortable giving strategic advice on operations, go-to-market, and product topics.
• Can work remotely while supporting partners across the Central US market, including travel or time zones as needed.

Tips for this application

• Name specific transit, mobility, or software-as-a-service partners you have managed and the revenue outcomes you delivered.
• Show how you have handled renewals, upsells, or contract expansions, including the size and result of each deal.
• Explain why you want to work on transportation technology and what you know about Via's approach to partnering with cities and agencies.
• State your location and confirm you can support the Central US market remotely, since the role is remote-first and covers Chicago, Texas, Michigan, Ohio, and Colorado.
• Use the cover letter to describe one example where you advocated internally for a partner and got a product or capability change approved.

What to cover in your cover letter

['Your track record of owning partner relationships and growing revenue through renewals, expansions, and upsells.', 'A concrete example of serving as a trusted advisor on operational or go-to-market issues.', 'Your ability to be an internal advocate for partners and push for new products or capabilities.', "Why transportation technology and Via's work with cities and agencies fits your background and location."]

Research before applying

• Via's product lines and how its software is used by cities, transit agencies, and other partners.
• Recent Via announcements, partnerships, or expansions in the Central US market.
• The difference between Via's partner model and traditional transit operations, and what success looks like for a partner.
• Who at Via currently works with partners in the Central US and what their roles cover, if that information is public.

Likely interview topics

Based on the job description, expect questions about:

• How you have managed a portfolio of partners and prioritized accounts with different needs.
• A time you negotiated a renewal or upsell with a senior stakeholder and the result.
• How you have given strategic guidance on operations, go-to-market, or product issues.
• An example of advocating internally for a partner and changing a product or process.
• How you would handle a partner whose service is underperforming and needs to grow.
• What you know about Via's software and how it fits into city or agency transportation systems.

Common mistakes to avoid

• Talking only about customer service or relationship building without showing revenue growth and contract negotiation results.
• Applying without explaining how you would support the Central US market or why you are based in a relevant location.
• Using generic language about transportation or technology instead of naming specific partners, deals, or outcomes from your past work.