How to apply for Senior Partner Success Manager, Eastern US

About Via Transporation

Via Transportation is a global leader in reimagining public mobility, partnering with cities, transit agencies, and private operators to deploy software that makes transportation more efficient, affordable, and sustainable. Working here means directly influencing how millions of people move every day, while being part of a fast-paced, mission-driven team that blends technology with real-world operations.

About the role

As a Senior Partner Success Manager for the Eastern US, you will own the strategic relationships with Via's transit and municipal partners across the region, acting as both a trusted advisor and a data-driven consultant. Your work will directly shape the success of partner services, from daily operational performance to multi-year contract renewals and expansions, making a tangible impact on communities and Via's revenue growth.

A typical day

Your day might start with a check-in call with a partner's operations team to review overnight performance metrics, followed by internal syncs with product or data teams to address a service issue. In the afternoon, you could be preparing a quarterly business review deck, negotiating a contract renewal, or traveling to meet a partner onsite to strategize service expansion.

Who Via Transporation is looking for

• 6+ years in client-facing roles such as partner success, management consulting, or transit operations, with a proven track record of managing senior external stakeholders.
• Comfortable navigating complex data sets (e.g., ridership, on-time performance, cost per trip) to diagnose issues and craft clear, actionable recommendations.
• A resilient relationship-builder who stays composed under pressure, can negotiate contract renewals and expansions, and genuinely celebrates partners' wins.
• Self-motivated and organized in a remote work environment, with the ability to prioritize across multiple partner accounts and travel as needed across the Eastern US.

Tips for this application

• Quantify your impact in previous client-facing roles—e.g., 'grew partner revenue by 20% YoY' or 'improved service efficiency by 15%'—to mirror Via's data-driven culture.
• Familiarize yourself with Via's partner portfolio in the Eastern US (e.g., Washington D.C., Miami, or university campuses) and mention specific examples in your application to show genuine interest.
• Highlight any experience with transit, mobility, or public-sector clients, as Via's partners are often government agencies with unique constraints.
• Demonstrate your ability to handle crisis situations by briefly describing a time you turned around a dissatisfied partner or resolved a critical operational issue.
• Use your cover letter to propose a rough 30-60-90 day plan for engaging partners, showing you understand the proactive, strategic nature of the role.

What to cover in your cover letter

['Your proven ability to build deep, trusting relationships with senior stakeholders and navigate complex partner organizations.', 'Concrete examples of using data to drive partner success—such as analyzing performance metrics to recommend service improvements or expansion opportunities.', 'Experience negotiating and closing contract renewals or upsells, with measurable revenue outcomes.', "Your passion for sustainable transportation and alignment with Via's mission to transform global mobility."]

Research before applying

• Via's specific products (e.g., ViaFlex, Remix) and how they integrate with existing transit systems, to speak credibly about the technology.
• Recent Via press releases or case studies about Eastern US partners (e.g., in cities like Miami, Washington D.C., or Atlanta) to reference in conversations.
• The competitive landscape in transit tech (e.g., RideCo, TransLoc) and what differentiates Via's approach.
• Via's company values and culture, especially around remote work and collaboration, to assess fit and tailor your answers.

Likely interview topics

Based on the job description, expect questions about:

• How would you diagnose and turn around a partner service that is underperforming on key metrics like ridership or on-time performance?
• Describe a time you had to deliver difficult news to a partner or handle a crisis. How did you maintain the relationship?
• Walk us through how you would prepare for a contract renewal negotiation with a municipal transit agency.
• What strategies would you use to identify expansion opportunities within an existing partner account?
• How do you prioritize your time across multiple partner accounts when everything seems urgent?

Common mistakes to avoid

• Focusing only on relationship-building without demonstrating analytical rigor—Via emphasizes data-driven decision-making.
• Neglecting to mention specific examples of contract negotiation or revenue growth, as these are core responsibilities.
• Applying with a generic cover letter that doesn't reference Via's mission or the Eastern US territory, suggesting a lack of genuine interest.