How to apply for Senior Manager, Salesforce & Technology

About U.S. Soccer Foundation

The U.S. Soccer Foundation is a nonprofit founded in 1994 that runs sports-based youth development programs in underserved communities. It describes its programs as the national model in this field and reports having impacted thousands of children. The role is remote-friendly, with headquarters in Washington, D.C., and occasional travel may be required.

About the role

This is a hands-on senior manager role and the Foundation's primary internal technical resource for Salesforce CRM. You would own organization-wide Salesforce governance, administration, architecture, automation, and reporting, and also support the broader technology and data ecosystem. You would partner with staff across departments who own their own data, while providing strategic project support.

A typical day

A typical day would likely include responding to Salesforce requests from staff across departments, making configuration or automation changes, and reviewing data quality or reports. You would also spend time on governance tasks such as user access and documentation, and on planning or supporting technology projects with other teams. The posting does not describe the daily routine in detail, so ask about it in the interview.

Who U.S. Soccer Foundation is looking for

• Hands-on Salesforce administrator and architect experience, including configuration, automation (flows, process automation), and reporting/dashboards.
• Experience setting up and running Salesforce governance for an organization, including user management, permissions, and data quality standards.
• Comfort working as the sole or primary internal Salesforce resource, partnering with non-technical staff who own their department's data.
• Ability to support a wider technology and data ecosystem beyond Salesforce, and to manage projects across departments.
• Interest in the Foundation's work in youth development through soccer, and willingness to travel occasionally for meetings or events.

Tips for this application

• Name specific Salesforce tools and features you have administered (for example, Flow, permission sets, custom objects, reports and dashboards) instead of only saying 'Salesforce experience'.
• Give one example of Salesforce governance you have set up or maintained, such as a change process, a data quality standard, or a user training approach.
• Describe a time you were the only internal technical resource and had to support non-technical colleagues who owned their own data.
• Mention any experience connecting Salesforce to other systems or supporting a broader data ecosystem, since the role covers more than CRM.
• If you have worked in a nonprofit or mission-driven setting, say so directly; if not, explain how you would adapt governance and training to a small, remote team.

What to cover in your cover letter

Cover letter should cover: (1) your hands-on Salesforce administration and architecture work, with concrete examples; (2) how you have run or improved Salesforce governance across an organization; (3) how you have supported non-technical staff who own their own data; (4) your experience with automation, reporting, and any broader technology or data projects. Also state your location and confirm you can work remotely and travel occasionally.

Research before applying

• Read the Foundation's program descriptions at ussoccerfoundation.org to understand how it uses data on participants and programs.
• Look up how the Foundation describes its sports-based youth development model and which communities it serves.
• Check the Foundation's headquarters location and any public information about its remote work practices and travel expectations.
• Find any public statements from the Foundation about its technology, data, or evaluation work, and note what is not public so you can ask in the interview.

Likely interview topics

Based on the job description, expect questions about:

• How you would set up Salesforce governance for a remote nonprofit where departments own their own data.
• A specific automation or reporting problem you solved in Salesforce, and how you built it.
• How you handle requests from non-technical staff while keeping the CRM clean and consistent.
• How you would decide what belongs in Salesforce versus other tools in the technology and data ecosystem.
• How you would manage a strategic technology project across departments with limited internal technical staff.

Common mistakes to avoid

• Treating this as a pure Salesforce developer role; it is a hands-on administrator and architect role with governance and cross-department support duties.
• Ignoring the broader technology and data ecosystem mentioned in the posting and focusing only on CRM administration.
• Assuming the team structure or daily routine without asking; the posting does not describe the team, so ask about it in the interview instead of guessing.