Senior IT Support Specialist

• Serve as an escalation point for complex technical issues across hardware, software, identity, and network services.
• Lead troubleshooting efforts and root-cause analysis for recurring or high-impact incidents.
• Mentor and guide junior IT support staff, and manage Service Desk workflows, documentation, and reporting.
• Support and maintain enterprise endpoint and collaboration services, and administer identity and access services.

This role ensures the stability, security, and performance of IT services for a company in the distribution transformer industry, enabling efficient operations and supporting the organization's mission to provide reliable power infrastructure.

• Bachelor’s degree in IT/Computer Science (or equivalent experience) with typically 4–6+ years in IT support/systems/endpoint engineering.
• Advanced Windows/Microsoft 365 and endpoint troubleshooting skills; working knowledge of identity/access (AD/Azure AD/Entra), configuration baselines, and core networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Familiarity with ITIL-aligned incident/problem/change/knowledge practices and ticketing systems.
• Strong customer service and communication skills; ability to mentor others and work independently.

Compensation and perks not specified in the posting.

Pioneer Transformers (ERMCO) is a company in the distribution transformer industry, focused on providing reliable power infrastructure solutions.