How to apply for Senior Engagement Manager (Japanese Speaking)

About Chooose

Chooose builds software for the lower carbon fuel value chain, with customers including Delta Air Lines, Cathay Pacific, British Airways, and Microsoft. The company has raised $50M and has offices in Miami and Oslo, with remote employees across the US and Europe. This role is a chance to work at a company focused on enterprise software for Sustainable Aviation Fuel (SAF) and carbon management, serving major APAC carriers and fuel suppliers.

About the role

As a Senior Engagement Manager based in Singapore or Japan, you will own day-to-day relationships with Chooose's largest APAC customers in aviation, energy, and logistics. You will guide them from implementation through go-live and long-term program success, and act as a key voice of the APAC region internally. This role is central to Chooose's APAC Customer Operations and directly enables customers to build and operate high-integrity SAF programs.

A typical day

A typical day might involve meeting with an APAC airline customer to review their SAF program progress, coordinating with internal teams in the US and Europe on product adaptations, and preparing for an upcoming implementation milestone. You would also spend time on relationship management, ensuring customers are on track and addressing any issues that arise.

Who Chooose is looking for

• Has experience managing enterprise customers in aviation, energy, or logistics, ideally in APAC.
• Is fluent in Japanese and English, with strong communication skills for client-facing work.
• Can lead software implementations and drive program success from kickoff to go-live.
• Is comfortable working remotely and collaborating with teams across time zones (US and Europe).

Tips for this application

• Highlight any direct experience with SAF, carbon management, or lower carbon fuel programs in your resume and cover letter.
• Emphasize your ability to manage enterprise customers in APAC, especially in aviation, energy, or logistics.
• Show fluency in Japanese and English, as the role requires working with Japanese-speaking customers and internal teams.
• Mention specific examples of guiding customers through software implementation and go-live.
• Research Chooose's customers like Delta Air Lines, Cathay Pacific, British Airways, and Microsoft to understand the platform's use cases.

What to cover in your cover letter

['Your experience managing enterprise customers in APAC, particularly in aviation, energy, or logistics.', 'Your ability to lead software implementations and ensure long-term program success.', 'Your Japanese and English language skills and how you have used them in a professional setting.', 'Your interest in lower carbon fuel and carbon management, and why you want to work at Chooose.']

Research before applying

• Learn about Chooose's platform and how it enables SAF programs for customers like Delta Air Lines and Cathay Pacific.
• Understand the basics of Sustainable Aviation Fuel (SAF) and voluntary/compliance carbon management.
• Look into Chooose's funding history ($50M raised) and its investors to gauge company stage and priorities.
• Check Chooose's offices and remote work setup (Miami, Oslo, remote across US and Europe) to understand the team structure.

Likely interview topics

Based on the job description, expect questions about:

• How would you manage a major APAC carrier through the implementation of a SAF program on the Chooose platform?
• Describe a time you turned around a difficult enterprise customer relationship.
• What do you know about Sustainable Aviation Fuel (SAF) and carbon management initiatives?
• How would you represent the APAC region's needs to internal product and process teams?
• How do you prioritize multiple enterprise customers across different time zones?

Common mistakes to avoid

• Applying without any knowledge of SAF or carbon management, as this is central to the role.
• Failing to demonstrate Japanese language proficiency, which is required for the role.
• Ignoring the APAC focus and not showing understanding of the aviation, energy, or logistics sectors in the region.