Senior Debt & Revenue Protection Officer

• Visit customer premises to assess their situation and needs, identify and make safe any welfare and safety concerns including metering issues.
• Conduct metering work, including inspection and removal of meters, and complete consumption assessments in instances of theft.
• Assess customers' circumstances, present payment options, and support them in choosing the right resolution.
• Identify customer vulnerabilities and ensure they receive appropriate support.

This role helps customers facing energy affordability challenges by preventing energy theft, ensuring safety, and providing sustainable payment solutions, contributing to a greener, fairer energy system.

• Understanding and experience of the energy industry from a technical and commercial perspective.
• Understanding of supply licence conditions relevant to theft of energy.
• Ability to identify theft of gas and abstraction of electricity.
• Strong communication, empathy, listening, and questioning skills.

We offer total rewards with flexibility to choose what you need, supporting you and your family financially, physically, and emotionally. Visit our careers site for more details.

Centrica Energy, through its brand British Gas, is an energy company that supplies and services homes and businesses in the UK, aiming to create a greener, fairer future by reducing reliance on fossil fuels and achieving Net Zero.