How to apply for (Senior) Customer Success Manager:in im Bereich SaaS (w/m/d) - Remote

About node energy

node.energy builds software-as-a-service for the commercial management of wind and solar plants. Its product opti.node combines data and automates administrative and energy-market processes. Over 14,000 wind and PV plants, producing more than a third of German green electricity, use opti.node. The company helps operators cut CO2 emissions and costs.

About the role

As a customer success manager, you guide new customers through the structured setup of opti.node. You work directly with software users from commercial operations of wind and PV plants. You ensure customers get the most value from the application. You handle demanding and innovative customer requirements with support from qualified colleagues across teams.

A typical day

You start by checking new customer setup tasks in opti.node and contacting users to guide them through configuration. You answer questions from commercial operators of wind and PV plants about data and processes. When a request is complex, you discuss it with colleagues from other teams to find a solution.

Who node energy is looking for

• Experience in customer success, account management, or software onboarding, ideally in a SaaS or energy-related environment.
• Comfortable leading customers through a structured setup process and solving problems independently.
• Able to understand and discuss commercial operations of wind and PV plants, or willing to learn energy-market processes.
• Strong communication skills in German to work with customers and internal teams.

Tips for this application

• Mention opti.node by name and show you understand it is used for commercial management of wind and PV plants.
• Highlight any experience with SaaS onboarding or structured customer setup processes.
• If you have energy-sector knowledge, describe specific tasks you handled for wind or PV plant operators.
• State your preference for full-time or part-time and whether you want Frankfurt, Freiburg, or remote.
• Explain how you handle demanding customer requests by involving colleagues from other teams.

What to cover in your cover letter

['Your experience guiding customers through software setup or onboarding, especially in SaaS.', 'Any familiarity with commercial operations of wind or PV plants or energy-market processes.', 'How you work with cross-functional colleagues to solve complex customer problems.', 'Your ability to work remotely or from Frankfurt/Freiburg and your full-time or part-time availability.']

Research before applying

• Read about opti.node and how it automates administrative and energy-market processes for wind and PV plants.
• Look up the scale of node.energy's customer base: over 14,000 plants producing more than a third of German green electricity.
• Understand the basics of commercial operations (kaufmännische Betriebsführung) for wind and PV plants.
• Check node.energy's locations and remote policy to confirm your preferred work setup.

Likely interview topics

Based on the job description, expect questions about:

• How you would structure the setup process for a new customer using opti.node.
• A time you handled a demanding or innovative customer requirement and how you involved colleagues.
• Your understanding of commercial operations for wind and PV plants and what data matters.
• How you measure customer success and ensure users get maximum value from software.
• Your approach to working remotely with a team across Frankfurt and Freiburg.

Common mistakes to avoid

• Sending a generic cover letter that does not mention opti.node or the wind/PV plant context.
• Claiming energy-sector expertise without concrete examples of working with plant operators or energy data.
• Ignoring the structured setup process and focusing only on general customer service skills.